a) Safety: meet the Corporate , customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations)
b) Customer growth and development: Identifies and develop opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution. Actively engages with sales to pursue the opportunities (actively generate and support sales leads) and provides customers with the most effective solutions
c) Honeywell DCS and Industrial Safety Systems augmentation / Upgrade projects engineering and onsite execution.
d) System upgrades, augmentation, modifications and maintenance services (Installation/configuration/implementation/commissioning/maintenance support) of Honeywell’s HPS offerings Experion PKS, C300/C200 and Foundation Fieldbus, including Industrial safety systems (FSC, Safety Manager). Integration of 3rd party DCS Systems or SCADA products to meet customer specifications. OPM / upgrade projects execution.
e) Honeywell Control Systems Migration (Should have L3 level certification on at least 1 system platform + 1 OPM and SM L2.)
f) Respond to customer inquiries and Maintain the customer equipment to the required standard: regularly performs preventive / corrective maintenance and promptly intervenes on maintenance needs
g) System diagnosis: Diagnosis, troubleshooting, Maintenance and escalation for rectification of issues for timely closure of service requests.
h) Keep technically current with the broad HPS Experion DCS. Understand legacy systems/upgrades and use all new systems/products.
i) Provide service solutions to both legacy and new systems, as appropriate.
j) Participate in control system service projects during Engineering, Factory Acceptance Test (FAT), Site Acceptance Test (SAT) and commissioning phases as required.
k) Provide special / custom training to customers upon request.
l) Quality of delivery: Deliver promptly against service request, respecting agreed timing and ensure timely closure and tracking. Deliver on Customer Satisfaction, process up-time and system performance metrics.
m) Internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing.