Customer Service Representative at Swing Coffee House – Doha

Job Description

·        Serves customers by providing product and service information and resolving product and service problems.

·        Attracts potential customers by answering product and service questions and suggesting information about other products and services.

·        Opens customer accounts by recording account information.

·        Maintains customer records by updating account information.

·        Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

·        Maintains financial accounts by processing customer adjustments.

·        Recommends potential products or services to management by collecting customer information and analyzing customer needs.

·        Prepares product or service reports by collecting and analyzing customer information.

·        Contributes to team effort by accomplishing related results as needed.


·        Customer service

·        Product knowledge

·        Market knowledge

·        Quality focus

·        Problem solving

·        Documentation skills

·        Phone skills

·        Listening

·        Resolving conflict

·        Analyzing information

·        Multi-tasking

Job Details

Job Location Doha, Qatar

Company Industry Food & Beverage Production

Company Type Employer (Private Sector)

Job Role Customer Service and Call Center

Employment Type Full Time Employee

Monthly Salary Range Unspecified

Number of Vacancies Unspecified

Preferred Candidate

Career Level Mid Career

Residence Location Lebanon

Nationality Lebanon


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